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  • The personal information that you provide to us (including the content of query) will be handled with utmost care. Information provided by customers may be used to improve our products and services, but will not be used for any other purpose. Privacy policy

  • Our replies by e-mail are sent to you personally. You are kindly requested not to reproduce or secondarily use them in part or in whole without our permission.

  • It may require sometime before we can reply to your inquiry depending on the content of the inquiry. We may not be able to reply to your inquiry in case we have to judge that it is not appropriate to do so. Your understanding would highly be appreciated in advance.

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    About cookies

    We, Kanebo group companies in Japan (Kanebo Group Companies), use cookies on our webpages to improve our webpages, including enhancing information, services provided and the ease of use of the webpages, and on some pages, to authenticate membership for login, customize the service contents or distribute advertising based on browsing history. A cookie is an electronic file that is transmitted from a particular webpage to a browser viewing that page which can be retrieved later to distinguish a customer’s computer.
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    Use of the cookie information by 3rd party service providers

    In order to analyze user access and optimize advertising distribution, Kanebo group companies Group Companies have acquired statistical website usage information through cookies or web beacons operated by 3rd party service providers (*1) and also distributed advertising via 3rd party service provider on their websites. The cookie information used for access analysis or advertising distribution by 3rd party service providers cannot be used to distinguish an individual. Kanebo group companies Group Companies in conjunction with 3rd party service providers have optimized and distributed advertising (ex. retargeting advertising and behavior targeting advertising) based on the customer’s previous access to Kanebo group companies Group website or other website with a combination of 1st party cookie (ex. Google Analytics Cookie) and 3rd party cookie (ex. DoubleClick Cookie).

    (*1) 3rd party service providers whom Kanebo group companies Group Companies engage for web access analysis and advertising distribution refers to the following companies.
    For details of cookie information use by 3rd party service providers, please visit their website linked below.
    If you wish to disable cookies (opt-out), please access the opt-out pages of each 3rd party service provider described below and follow the steps to disable cookies. Please note that disabling cookies (opting-out) may restrict use of some services.

    Service for optimization of advertising distribution

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    List of opt-out pages

    Opt-out page for Google Inc.: http://www.google.com/settings/ads
    Opt-out page for Google Inc. DoubleClick cookie: https://www.google.com/settings/u/0/ads/plugin?hl=ja
    Opt-out page for Yahoo Japan Corporation: http://btoptout.yahoo.co.jp/optout/preferences.html
    Opt-out page for FreakOut, Inc.: http://fout.jp/privacy-policy-2/
    Opt-out page for Facebook, Inc.: https://www.facebook.com/ads/website_custom_audiences/#_=_
    Opt-out page for D.A.Consortium Inc.: http://feedback.impact-ad.jp/optout?a=mone

    Use of Google Analytics

    Kanebo group companies Group Companies use Google Analytics on their websites to collect information for marketing and promotion, conduct statistical analysis of website usage, perform maintenance and management, and solve problems. Even though Google Analytics collects user information via cookies, information that can be used to identify an individual is not collected. User information collected by Google Analytics via cookies shall be managed by Google in accordance with Google’s privacy policy.
    If you refuse to have your information collected by Google Analytics on Kanebo group companies Group Companies websites, you can suspend collection of information by enabling the Google Analytics Opt-out Add-on on the following Google page.
    Google Analytics Opt-out Add-on
    https://tools.google.com/dlpage/gaoptout?hl=ja

    For more details on the information collected by Google Analytics and Google’s privacy policy, please visit the following Google websites. Please note that none of the Kanebo Group Companies shall be responsible for any damages resulting from the use of Google Analytics services.
    http://www.google.com/analytics/terms/jp.html
    Google Policy and Terms
    https://www.google.com/intl/ja/policies/privacy/